Welcome to the FAQ section. Here, you'll find answers to the most common questions about OneTap and its services. If you don't find the answer you're looking for, please don't hesitate to reach out to our support team.
How can I connect two profiles as a part of the family?
It's Not possible to connect two profiles as part of the family.
Refund Policy
You can request a refund for any plan within 30 days of purchasing a plan.
If I update a profile, is the history saved, and can I return to the previous version?
Returning to the previous state of your dashboard or account is impossible. Changes made, such as deleting a profile or a list, are permanent.
“When someone checks in, is it possible for them to ask them a custom question?”
You can add survey questions to the check-in and check-out flows. Attendees, when check-in and out, can participate and answer these questions.
You can read more about surveys here - How to add check-in surveys
How to disable registrations
You can disable registrations from the list "Settings" page
“Hello, I have three lists, and I would like them to show up under one check-in link. How would I do that.?”
You can use the Universal Check-in Link to check in to all the lists you are running.
Learn more about the Universal check-in link here - Universal check-in link
Can I download the attendance report for a single profile
You can download attendance report for all the profiles using the profiles report, but not for a single one.
In such a case, instead of downloading the report, you can check attendance for a profile on the dashboard.
Learn more about reports here - Reports - Intro
How do I add new members to a recurring list?
You can add new members to the latest child list, and they will automatically be added to the recurring list for the following latest list.
Can I get a receipt for the last 12 months of payments
Payment receipts are sent out each month to the email on file. If you did not receive it or do not have access to the email, please feel free to reach out to us and request it.
I cannot update the card on file.
Ensure you are logged in to your account on the admin dashboard, and then try changing your card on file.
Admin Dashboard - https://dashboard.onetapcheckin.com
Subscription cancelation.
You can cancel your account subscription right from your admin dashboard.
Click on your avatar in the top right corner, and select settings.
Applying a non-profit or education discount
For requesting a non-profit or education discount, please reach out to our support using the chat, or you can write us at [email protected]
What’s your security policy?
You can learn more about data security here - Learn about data security