How secure is my data on OneTap?
We are a paid software as a service platform so we take data security very seriously, we do not sell or make any profit from the data stored under your account.
We store the data on MongoDB cloud, a large database provider. All data is transferred from devices to our secure servers using HTTPS & SSL.
One Tap Check-in uses industry-standard security to protect your account such as
Encrypted Passwords
Encrypted End-to-End Connection
Secure Sessions
Google OAuth login
SSL information:
SHA-256 with RSA Encryption
Key size: 2,048 bits
We use strict access control to protect your data from being accessed by anyone other than the account holder. Our support staff may request permission to access your data for support-related inquires; you may choose to deny the request.
Who owns the data?
The data belongs to you; we just store and process it. We will delete data from our databases if requested by our customers.
Email us at [email protected] for any requests.
And where is the data stored?
The data is stored in the AWS / N. Virginia (us-east-1) region.
The data is stored on a MongoDB cloud database. Learn more about MongoDB here.
Who will my information be shared with?
In short - we don't actively share your visitor's information with anyone directly.
Being a paid product, all the visitor's data stays with us and is NOT sold to any other business for marketing or sales.
These companies listed are our vendors.
Virtually every software app uses these "vendors" to process data.
Think of it like this - You are a telephone company offering phone plans, but you need to work with distributors like Walmart to sell your plan, a credit card processing company for payment, a mail delivery service like USPS, ... etc.
These vendors don't have your visitor/guest information, but they have limited information they need for our app to work (e.g., USPS knows your mailing address if we mail a statement to your address).
Cloud Computing Services
Digital Ocean - Servers
Communicate and Chat with Users
Intercom - Support
Invoice and Billing
Stripe - Billing & invoicing
RevenueCat - AppStore Billing
ChartMogul - For subscription status
User Account Registration and Authentication
Facebook Login
Web and Mobile Analytics
MixPanel - Product behavior, we can improve the app
Segment - Product behavior, we can improve the app
Hotjar - Webpage behavior, so we can improve the website contents
Google Analytics - Webpage traffic, so we know how people find us!
PostHog - If something goes wrong with your account, you may decline our support agents' access to it.
Website Performance
Crashlytics and Firebase Crash Reporting - So our engineers know where the bugs are inside our app.
Many big and small companies worldwide rely on OneTap to keep their data secure and safe, including banks, city governments, city government contractors, fire departments, organizations that receive funding from the federal government, etc.
Have more questions? We are happy to answer them, email us at [email protected]