FAQ
Need answers? Check out our FAQ for commonly asked questions
12 articles in this collection
Written by Karsh and Yuva
Written by Karsh and Yuva
Can't perform multiple check-ins?
How to allow members to perform multiple check-ins throughout the day
Written by Yuva
Updated over a week ago
Updated over a week ago
Can I restrict check-in location with OneTap?
Restrict a check-in based on their location
Written by Yuva
Updated over a week ago
Updated over a week ago
A new visitor registered but their name does not appear on the upcoming lists or the KIOSK?
Add profiles to parent list for the profiles to check-in into a recurring list
Written by Yuva
Updated over a week ago
Updated over a week ago
Can I restrict a profile to check-in based number of visits?
Looking to set a limit on number of check-ins?
Written by Yuva
Updated over a week ago
Updated over a week ago
Do visitors need an app to check-in?
No app has to be downloaded by the visitors
Written by Yuva
Updated over a week ago
Updated over a week ago
Can I re-use profiles?
Can I recycle profiles across different events? Yes, under your plan's quota
Written by Yuva
Updated over a week ago
Updated over a week ago
"Need to update my credit card on file"
Update credit card on file
Written by Yuva
Updated over a week ago
Updated over a week ago
Can visitors check-in when I'm offline?
Does OneTap work offline? (Does not work offline for admins but the visitors can use SMS check-in)
Written by Yuva
Updated over a week ago
Updated over a week ago
"registration closed" error when someone signs in on the kiosk
Getting a registration closed error when someone tries to check-in / sign-in on the kiosk? Turn on the list's registration setting to open
Written by Karsh
Updated over a week ago
Updated over a week ago
Hardware/system requirements for OneTap app
Devices that can run the OneTap iOS application.
Written by Karsh
Updated over a week ago
Updated over a week ago
How to format and upload Excel files
Excel file won't upload? Learn how to format your Excel file so it uploads.
Written by Karsh
Updated over a week ago
Updated over a week ago
How do I enter kiosk mode on my iPhone?
FAQ - Kiosk mode on iPhone?
Written by Karsh
Updated over a week ago
Updated over a week ago