FAQ

Need answers? Check out our FAQ for commonly asked questions

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12 articles in this collection
Written by Karsh and Yuva

Can't perform multiple check-ins?

How to allow members to perform multiple check-ins throughout the day
Yuva avatar
Written by Yuva
Updated over a week ago

Can I restrict check-in location with OneTap?

Restrict a check-in based on their location
Yuva avatar
Written by Yuva
Updated this week

A new visitor registered but their name does not appear on the upcoming lists or the KIOSK?

Add profiles to parent list for the profiles to check-in into a recurring list
Yuva avatar
Written by Yuva
Updated over a week ago

Can I restrict a profile to check-in based number of visits?

Looking to set a limit on number of check-ins?
Yuva avatar
Written by Yuva
Updated over a week ago

Do visitors need an app to check-in?

No app has to be downloaded by the visitors
Yuva avatar
Written by Yuva
Updated over a week ago

Can I re-use profiles?

Can I recycle profiles across different events? Yes, under your plan's quota
Yuva avatar
Written by Yuva
Updated over a week ago

"Need to update my credit card on file"

Update credit card on file
Yuva avatar
Written by Yuva
Updated this week

Can visitors check-in when I'm offline?

Does OneTap work offline? (Does not work offline for admins but the visitors can use SMS check-in)
Yuva avatar
Written by Yuva
Updated over a week ago

"registration closed" error when someone signs in on the kiosk

Getting a registration closed error when someone tries to check-in / sign-in on the kiosk? Turn on the list's registration setting to open
Karsh avatar
Written by Karsh
Updated over a week ago

Hardware/system requirements for OneTap app

Devices that can run the OneTap iOS application.
Karsh avatar
Written by Karsh
Updated over a week ago

How to format and upload Excel files

Excel file won't upload? Learn how to format your Excel file so it uploads.
Karsh avatar
Written by Karsh
Updated over a week ago

How do I enter kiosk mode on my iPhone?

FAQ - Kiosk mode on iPhone?
Karsh avatar
Written by Karsh
Updated over a week ago